A little clarity,
before we clean.

Cancellations & rescheduling

If your plans change, contact us on WhatsApp or email as early as possible with your name and booking date. We will confirm the cancellation or discuss an available alternative. Any applicable cancellation charge will be explained before you book and assessed fairly in the circumstances. Any refund or cancellation charge will be explained and handled in line with applicable consumer law.

Deposits & payment

Your quote will state whether a deposit is needed, when it is due and how to pay. A booking is confirmed once we have agreed the service, date and any stated payment requirements. If a booking changes or is cancelled, we will explain how any payment already made will be handled. This website does not collect payments.

Access to your property

Please arrange safe access at the agreed time, including keys, gate instructions and any building permission. Tell us about alarms, pets, delicate surfaces or areas we should leave untouched. Water and electricity should be available where the agreed work requires them. If access is delayed or unavailable, we will contact you to discuss the remaining time or rescheduling before agreeing any additional cost.

Breakages & damage

Please point out fragile items and existing damage before the clean, and put valuables somewhere secure. If something is damaged during a visit, we ask that it is reported promptly. Contact us with the booking details, a description and photographs if available. We will review the circumstances with you and discuss an appropriate resolution. Reporting a concern does not require you to give up any consumer rights.

Concerns & complaints

If an agreed task was missed or you are unhappy with the service, please contact us as soon as you can with the visit date and the areas of concern. Photographs can help us understand what happened. We will acknowledge your concern, review it and agree on a suitable next step, which may include revisiting an affected area where appropriate.

Questions about a visit? Chat on WhatsApp or email info@mothertouchcleaning.co.za.

Your confirmed quote sets out the arrangements for your visit. These policies do not limit your rights under South African consumer law.